Frequently asked questions

If you are planning to travel to Georgia for leisure or business purposes and you are not citizen of or a permanent resident of Georgia, then you need travel insurance for Georgia.

Having appropriate health insurance is mandatory, because otherwise you might be rejected entry into Georgia despite of having a visa.

All insurance policies on our portal are fully suitable for obtaining Georgian Visa and crossing the Georgian border. Other international travel policy can be accepted as long as it meets all the requirements and does not specify the list of the countries covered.

Yes, according to Georgian legislation all travelers should have travel insurance policy when crossing Georgian border. It’s important to indicate duration of days correctly: the “start date” should include the date of crossing the border into Georgia, and the “end date” should include the date of leaving Georgia.

Travel Insurance policies listed on our portal is a guarantee it fully meets requirements for Visa application and crossing the Georgian border. It also protects you from encountering language and currency barrier for accessing high-quality medical care. Traveling with international travel insurance packages can still leave you vulnerable to paying high out-of-pocket medical expenses and navigating a foreign healthcare system without assistance you need, because foreign insurance companies do not have direct contracts with health facilities in Georgia.

This is the amount that the client must pay upon the occurrence of an insured event.

Limit – the highest amount your insurer will pay for indicated claim. Aggregate Limit- is the maximum total amount the insurance company will pay out for all such claims over the course of your policy term.

• Assistance – specialized service company, which provides 24-hour telephone consultation including any information in respect of insurance coverage and organizes medical services
• Urgent condition – unforeseen worsening of health condition due to accident or sudden illness, which appears to be life threatening and needs emergency medical treatment
• Emergency medical care – urgent medical service rendered by ambulance crew to the Insured due to accident or sudden illness and/or transportation of the Insured to the nearest hospital for further adequate treatment;
• Urgent outpatient treatment - urgent outpatient care rendered in the medical institution to the Insured due to accident or sudden illness lasting not more than 24 hours;
• Urgent hospital treatment – urgent inpatient care rendered in the medical institution to the Insured due to accident or sudden illness lasting more than 24 hours;
• Urgent dental treatment – relief of acute tooth pain and an urgent tooth extraction carried out by the licensed dental institution;
• Repatriation – transportation of the Insured (injured, diseased or deceased) to the nearest international airport of the appropriate country or the nearest frontier points of the appropriate country.
• Medical treatment related to COVID-19 – in case COVID-19 is confirmed, expenses related to out-patient and inpatient treatment in Georgia, according to guidelines approved in Georgia.

Minimum duration of the travel insurance is 4 days.

Use Latin alphabet, as indicated in your passport.

The policy starts from the start date of the policy but it becomes valid from the moment you cross the border into Georgia

You need to cancel the operation or exit the dialog box of the program. If this is not possible, please, e-mail us: info@ecover.ge

You need to cancel the operation or exit the dialog box of the program. If this is not possible, please, e-mail us: info@ecover.ge

We recommend that you contact your bank, check the limit of internet transactions and the balance of the payment card. If you have possibility, you could try with another bank card.

If you have successfully completed the payment and have not received our confirmation email, please, check you’re the Spam or Promotions folder. If more than 10 minutes have passed, and there is still neither confirmation email not travel policy in your e-mail box, please inform us in a convenient way for you: email: info@ecover.ge or WhatsApp/Viber +995511776766

When buying insurance please pay close attention to “Instant” sign. You will receive the insurance policy to your email address within 1 minute from insurance companies that have “instant” sign, while it might take 1 working day to receive insurance policy from other insurance companies.

The travel policy will be sent in electric form to the e-mail address you have indicated in the application form. Printing is not required. It is enough to save the electronic policy on your phone or tablet.

The first thing to do is to contact insurance company on the hotline number indicated on your policy document. Please, note that you should contact the insurance company ASAP and no later than 24 hours after the accident. Insurer Assistance Service will answer your questions, will ensure that your claim is quickly and fairly dealt and will help you receive the needed medical care from a relevant medical service provider.

E-mail: info@ecover.ge
WhatsApp/Viber/Telegram: +995511776766
Phone: +995511776766